1. Contract
1.1. Agreement: These Terms and Conditions establish a contractual relationship between True Cleaning Results and The Client.
1.2. Acceptance of Services: The Client acknowledges that utilizing The Company’s services, whether through telephone, email, or website forms, constitutes acceptance of these Terms and
Conditions.
1.3. Prevailing Terms: Unless expressly agreed otherwise in writing, these Terms and Conditions take precedence over any other terms of business or purchase conditions presented by The Client.
1.4. Variations: No modifications to these Terms and Conditions are valid unless approved in writing by a director of the Company.
1.5. Minimum Charge: The Company enforces a minimum charge of 2 hours per cleaning visit.
2. Payment
2.1. Billing for Services: All services performed by The Company, whether experimental or otherwise, will be invoiced accordingly. The Client’s approval of work, evidenced through written or verbal confirmation, initiates billing.
2.2. Payment Terms: Invoice payments are due as specified on the invoice via RBS, our designated Bank.
2.3. Late Payment: Overdue accounts may incur an 8.5% interest rate. Non-payment may result in withholding services, termination of work, or termination of the engagement.
2.4. Additional Expenses: Incurred expenses are chargeable and detailed records are available for inspection. Prices are in Pounds Sterling, exclusive of VAT and other duties.
2.5. Pre-Payment: Consistent late payments necessitate a 20% pre-payment for future work.
2.6. Currency and Invoicing: All prices are in Pounds Sterling, exclusive of VAT, and invoices are issued monthly or at project completion, as agreed.
2.7. Settlement Discount: No settlement discount is allowed, and accounts are due within 7 days unless otherwise agreed in writing.
2.8. Quotation Validity: Quotations are valid for 30 days, after which they may be revised.
2.9. Service Review: Cleaning service prices are annually reviewed and adjusted in accordance with inflation, minimum wage increases, or other reasonable circumstances.
3. Equipment
3.1. Cleaning Materials: The Company provides cleaning materials. Client-provided solutions or
equipment must be safe, operational, and require no specialized skills for cleaning.
3.2. Instructions: Clear and detailed instructions are necessary for complicated Client-provided
equipment.
3.3. Liability: The Company is not liable for any issues arising from the use of Client-provided
materials or equipment.
4. Checklists
4.1. Priority Lists: The Company provides a checklist on request or asks clients to leave priority lists for cleaners, facilitating task completion within allotted timeframes.
5. Refunds
5.1. Satisfaction Guarantee: No refund claims are entertained after cleaning service completion. Dissatisfaction must be reported within 24 hours for rectification.
5.2. Cancellation Refund: Refunds are issued for cancellations made 24 hours prior to a scheduled cleaning session where payment has been received.
5.3. Non-Attendance: Refunds are issued if a Cleaner fails to attend a paid cleaning visit.
6. Cancellation
6.1. Full Payment: The Client agrees to pay the full price if canceling less than 24 hours before the appointment, providing no access, or issues with keys.
6.2. Schedule Changes: The Company endeavors to accommodate changes with a minimum 24-hour notice, subject to availability.
6.3. Bank Holidays: Cleaning visits on Bank Holidays incur charges if not canceled 24 hours in advance.
7. Termination
7.1. Notice Period: The Client may terminate after 12 months with a 30-day written notice.
7.2. Early Termination: Early termination within the initial 12-month term requires payment of the outstanding balance.
7.3. Cancellation Fee: A 30-day service fee is payable for termination without notice.
7.4. Incoming Contractor: Client must provide incoming contractor details before termination for compliance with regulations.
8. Claims
8.1. Insurance Coverage: The Company’s public liability insurance covers damages up to $2,000,00.00,
8.2. Claim Validity: Claims must be reported within 24 hours, with Saturday incidents reported by Monday 12:00. Company access may be required for corrections.
8.3. Payment Stoppage: The client waives the right to stop payment unless the Company fails to honor the guarantee.
8.4. Damages: The Company repairs or credits for damaged items, not responsible for faulty installations.
8.5. Fraud Warning: Attempts at insurance fraud lead to legal action and may incur compensation and legal fees.
9. Complaints
9.1. Reporting Dissatisfaction: Complaints are taken seriously, and clients are encouraged to report dissatisfaction promptly for resolution.
9.2. Timely Notification: Immediate notification of any ongoing service issues is requested.
10. Liability
10.1. Delayed Arrival: The Company is not liable for losses due to delayed arrival caused by factors beyond its control.
10.2. Additional Liability: The Company disclaims liability for incomplete jobs due to lack of resources or third-party presence.
10.3. Existing Damage: The Company is not liable for pre-existing damage valued at £100.00 or less.
11. Supplementary Terms
(Note: Sections 12.1 to 12.10 have been reformatted for clarity without altering the content.)
12. Our Guarantee
12.1. Satisfaction Assurance: The Company guarantees re-cleaning of unsatisfactory areas if reported within a reasonable timeframe, excluding premises deterioration since the original cleaning.
